The SWIM SCHOOL F.A.Q.s
Swim Hours: children ages 1-4 8:00-12:00 T-Thurs & children ages 4-7 3:00-6:00 T-Thurs; Advanced Group Lesson ages 6-8 Friday 3:30-5:30PARENT/GUARDIAN SUPERVISION:
For everyone’s safety and peace of mind, we kindly ask that a parent or guardian stay onsite to directly supervise their children before, during, and after lessons. Since our facility is also a scuba diving shop, the retail area isn’t safe for children to play or run around, and our front door is not monitored for unaccompanied children—thank you for helping us keep everyone safe and happy!
Children under 4 must wear reusable swim diapers to maintain pool hygiene.
ABSENCES: Please, report any absences via the Customer Portal. Only those reported through the customer portal with at least one-hour advanced notice are considered excused and will receive a makeup token on the day of the absence with an email notification & instructions how to request a makeup lesson. Unfortunately, makeup tokens cannot be issued before an absence and depend on availability.
MAKEUP LESSONS:
We don't reschedule or refund for absences, but we do offer makeup tokens for excused absences!
Makeup Lessons CANNOT be guaranteed as they are created from other students excused absences. Tokens can be used to schedule an extra lesson on a day that your student is not regularly scheduled, subject to availability; you must schedule through the portal at least one day ahead so that instructors can properly prepare for your lesson. We are NOT able to schedule same day makeups. Tokens are valid for 90 days only and cannot be extended, are non-transferable, and will expire at the end of your student's enrollment. Unfortunately, we are not able to offer makeup tokens or refunds for missed makeup lessons; once a makeup lesson is scheduled it is considered used.
SUMMER/EXTENDED BREAKS & PAUSED LESSONS:
Makeup Lessons CANNOT be guaranteed as they are created from other students excused absences. Tokens can be used to schedule an extra lesson on a day that your student is not regularly scheduled, subject to availability; you must schedule through the portal at least one day ahead so that instructors can properly prepare for your lesson. We are NOT able to schedule same day makeups. Tokens are valid for 90 days only and cannot be extended, are non-transferable, and will expire at the end of your student's enrollment. Unfortunately, we are not able to offer makeup tokens or refunds for missed makeup lessons; once a makeup lesson is scheduled it is considered used.
SUMMER/EXTENDED BREAKS & PAUSED LESSONS:
Unfortunately, lessons can’t be paused or spots held during breaks lasting over two weeks. You may stay enrolled and collect makeup tokens for excused absences then use your makeup tokens later or withdraw and re-enroll when ready. Makeup tokens will expire when you withdraw from lessons and tokens are not transferable to other students.
DROP/UNENROLLMENT POLICY: Intro-to-Swim Packages: Tuition is non-refundable once confirmed. Unused tokens will expire at the end of your student's enrollment in lessons.
Once-a-Week Enrollments: To discontinue, submit a drop request through the portal or email before the 28th of your last month; after this date, you will be charged for the next month's tuition, and you will be responsible for payment regardless of attendance. Tokens expire when enrollment ends.
30-minute Group Clinics: These are two-month clinics with specific start and end dates. You will be responsible for re-enrolling to continue after automatic drop date.
INCLEMENT WEATHER:30-minute Group Clinics: These are two-month clinics with specific start and end dates. You will be responsible for re-enrolling to continue after automatic drop date.
If closed for severe weather, you'll be notified by text/email, and you will need to choose a credit or makeup token within 30 days.
If we remain open and you miss class, please follow regular absence rules.
SCHOOL CANCELLATIONS:If we remain open and you miss class, please follow regular absence rules.
If The Swim School of Denver cancels lessons (e.g., pool issues or instructor absences), you may request a credit or a makeup token. Lessons with substitute instructors don’t count as cancellations, if missing a lesson with a substitute please follow regular absence rules.
HOLIDAY CLOSURES: Please click here: Swim school calendar and closures
REFUNDS: Sorry, we do not offer refunds. However, account credits may be used for all classes and lessons we offer at Denver Divers & The Swim School of Denver as well as retail merchandise.
