SWIM SCHOOL FAQs

ABSENCES
Report absences via the Customer Portal only. Those reported through the customer portal with at least one hour in advance are excused and may qualify for a makeup lesson through a token sent by email. Makeup tokens cannot be issued before an absence and depend on availability.

We don't reschedule or refund anticipated absences but offer makeup tokens for excused ones. Tokens can be scheduled for extra lessons, subject to policy and availability; schedule through the portal at least one day ahead. Tokens are valid for 90 days, are non-transferable, and expire at the end of enrollment. Missed makeup lessons cannot be changed or refunded.

Intro-to-Swim Packages: Tuition is non-refundable once confirmed. Unused tokens become void after lessons end.

Year-Round Enrollments: To discontinue, submit a drop request via the portal or email before the 25th; after this date, you'll be charged for the next month. Tokens expire when enrollment ends.

If closed for severe weather, you'll be notified by text/email and can choose a credit or makeup token within 30 days. If we remain open and you miss class, please follow regular absence rules.

If we cancel lessons (e.g., pool issues or instructor absences), you may request a credit or a makeup token. Lessons with substitute instructors don’t count as cancellations, if missing a lesson with a substitute please follow regular absence rules.

Closed on:

• New Year's Day
• Independence Day (July 4)
• Halloween (12-6pm)
• Thanksgiving (Thu & Fri)
• Winter Break 2025 (Dec 23–26)

Sorry, we do not offer refunds

Lessons can’t be paused or spots held during breaks lasting over one month. Please, stay enrolled and use makeup tokens later or withdraw and re-enroll when ready.

A parent/guardian must supervise children onsite before, during, and after lessons.

Children under 4 must wear reusable swim diapers to maintain pool hygiene.