Frequently Asked Questions & Our Policies
We offer children's swim lessons for:- Ages 1-4 8:00am-12:00 Tue-Fri private 1:1 & 15-minutes/lesson
- Ages 4-8 3:00pm-5:30 Tue-Thurs private 1:1 & 15-minutes/lesson
- Ages 8+ We offer snorkeling and scuba explorers through our SCUBA department: scuba@denverdivers.com
PARENT/GUARDIAN SUPERVISION:
Parents do not get in the water with the student--ALL of our classes are 15-minute private 1:1. However, for everyone’s safety and peace of mind, we kindly ask that a parent or guardian stay onsite to directly supervise their children before, during, and after lessons. Since our facility is also a scuba diving shop, the retail area isn’t safe for children to play or run around, and our front door is not monitored for unaccompanied children—thank you for helping us keep everyone safe and happy!
Children under 4 must wear reusable swim diapers to maintain pool hygiene.
ABSENCES: Please, report any absences via the Customer Portal. Only those reported through the customer portal with at least one-hour advanced notice are considered excused and will receive a makeup token on the day of the absence with an email notification & instructions how to request a makeup lesson. Unfortunately, makeup tokens cannot be issued before an absence. We do not offer refunds or credits to your account for student absences.
MAKEUP LESSONS:
- Makeup lessons are offered as a courtesy and cannot be guaranteed. Availability is dynamic depends on open spots in the schedule created by other absences. As a result we may not always be able to accommodate a request.
- We do not reschedule makeup lessons!
- Tokens may be used to book a lesson in addition to a regular paid weekly lesson; makeup lessons cannot replace a regular lesson, and students must be currently enrolled to use makeups or tokens
- Scheduling must occur through the portal at least one day in advance to allow instructors adequate preparation time; we cannot accommodate same-day or pool-side requests for makeups.
- Unused Makeups & Tokens are valid for 60 days only, are non-transferable, and will expire with the end of your student's enrollment.
- We do not offer makeups for missed makeup lessons; once a makeup lesson is scheduled, the token is considered redeemed.
Regrettably, lessons cannot be paused, nor can spots be held during breaks. You may remain enrolled and accumulate makeup tokens for excused absences, which can be used at a later date, or you may withdraw and re-enroll when you are prepared to resume lessons. Please note that makeup tokens will expire upon withdrawal from lessons and are not transferable to other students.
DROP/UNENROLLMENT POLICY: Intro-to-Swim Packages: Tuition is non-refundable once confirmed. Unused tokens will expire at the end of your student's Intro package unless enrolled in ongoing once-a-week
Once-a-Week Enrollments: We completely understand that schedules can change, and we want you to feel comfortable concluding your attendance whenever it works best for you. Just a friendly reminder that monthly tuition is charged on the first day of each month, and payments are non-refundable once processed. Also, any unused makeup tokens will expire at the end of your enrollment period.
INCLEMENT WEATHER: If closed for severe weather, you'll be notified by text/email, and you will need to choose a credit or makeup token within 30 days.
If we remain open and you miss class, please follow regular absence rules.
SCHOOL CANCELLATIONS:If we remain open and you miss class, please follow regular absence rules.
If we The Swim School of Denver cancels lessons (e.g., pool issues or instructor absences), you may request a credit or a makeup token. Lessons with substitute instructors don’t count as cancellations, if missing a lesson with a substitute please follow regular absence rules.
HOLIDAY CLOSURES: Please click here: Swim school calendar and closures
REFUNDS: Sorry, we do not offer refunds at this time.
